To recap: I went to Fleet Feet for some new shoes, and after running 30-some miles in them, I decided they weren’t working for me. I went to exchange them and didn’t get a lot of help. Eventually, they told me they had ordered the newer model of the shoe I had been wearing, but I didn’t have any choice color, and that they’d call me when they came in. A week went by, and I didn’t hear anything. Two weeks went by and I started to get impatient, but because I was so busy with Mary Poppins rehearsals and shows, I didn’t have a chance to call them until my lunch break yesterday.
Associate: Thanks for calling Fleet Feet Essex Junction, how can I help you?
Me: Hi, my name is Rachel Drew. I was waiting for a pair of shoes to come in, but it’s been a couple of weeks and I haven’t heard anything, so I thought I should check in with you.
Associate: Oh, that’s strange, let me take a look… *typing noises* Huh, I see that you came in in February and got some shoes… is that what you’re waiting for?
Me: No, I got the Saucony Guides in February, but they weren’t working for me, so two weeks ago I came in to do an exchange. We weren’t able to find something in store that worked for me, so the associate said he’d order the Saucony Mirage 5s for me.
Associate: Yeah, I don’t see that at all. Hmm. Oh! I see what happened, the Mirage 5s have been discontinued, so we couldn’t order them. I’m sorry no one called you.
Me: ……… Huh. Ok then. That’s weird, cause I’m looking at the Saucony website right now and I see that they’re available in my size.
Associate: Oh, ok, let me check on that. Oh yeah, my supplier does have them.
Me: Do they have size 9.5?
Associate: Oh, hahaha, yeah, I should probably check. Ok, yes they do. There’s only one color available, it’s gray and coral, is that ok?
Me: Yes, that’s fine.
Associate: Ok, so those will be here by Thursday. Sorry about that!
Needless to say, I’m angry. Firstly, of course, I’m still angry with the original scenario of how I ended up in this situation. I should have just ordered new shoes online because I know the Mirages work for me, and back in February, 4s were still available online in my size. I’m angry that Fleet Feet seems to let their personal bias regarding extra cushion shoes affect their customers negatively. I’m angry that the associate I worked with two weeks ago TOLD me that he had ordered the shoes when he obviously didn’t, and completely failed to record my visit and order in the system. He straight up lied to me and then completely dropped the ball.
Secondly, I’m angry with myself for waiting so long to call them. I had a feeling after the first week that something was wrong, and if I had just called right away, I’d have new shoes by now. I’m also angry with myself because I didn’t really stand up for myself at all during the phone call yesterday. I get it, sometimes things happen, but I’ve been waiting for these shoes for two freaking weeks, and now that the shock has passed, I feel like the least they could have done was to offer me a discount, because it’s their fault I’ve been without good shoes for two weeks.
I’ll tell you one thing: if those shoes don’t arrive by the weekend, I’m going to throw a hissy-fit. And I can guarantee that I will absolutely never buy shoes from my local Fleet Feet again.
I’m having a frustrating day, so tell me something good that has happened to you this week!